HC Group Care is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we use it. Please read it carefully.
1. Who We Are
HC Group Care is a home care provider based at Floor 11, Cobalt Square, 83–85 Hagley Road, Birmingham, B16 8QG. We are the data controller for the personal information you provide to us. You can contact us at info@orange.co.uk or by calling 0121 630 6920.
2. Data We Collect
We may collect and process the following personal data:
- Contact information name, address, phone number, email address
- Care-related information health conditions, care needs, medical history and preferences (for clients and prospective clients)
- Communications records of calls, emails and messages you send us
- Website usage data IP address, browser type, pages visited (via cookies)
- Employment information for job applicants and staff, including DBS check results
3. How We Use Your Data
We use your personal data to:
- Provide and manage home care services
- Respond to enquiries and communicate with you
- Create and maintain care plans
- Process job applications and manage staff records
- Comply with legal and regulatory obligations, including CQC requirements
- Improve our website and services
- Send service-related updates (we do not send marketing emails without your consent)
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract where processing is necessary to provide care services you have requested
- Legal obligation where we are required to process data to comply with the law
- Legitimate interests for example, responding to general enquiries and improving our services
- Consent where you have given us explicit permission, for example to send marketing communications
- Vital interests in emergency situations where processing is necessary to protect someone's life
For special category data (such as health information), we process it under the basis of providing healthcare and social care services, or with your explicit consent.
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- Healthcare professionals and social services where required to provide or coordinate care
- Regulatory bodies such as the Care Quality Commission (CQC)
- IT service providers who host or maintain our systems (under strict data processing agreements)
- Legal or government authorities where required by law
All third parties we work with are required to handle your data securely and in accordance with UK data protection law.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Client care records retained for a minimum of 8 years after the end of care, in line with health and social care guidance
- Enquiries up to 12 months if care does not proceed
- Staff records for the duration of employment plus 6 years
- Website data as set out in our Cookie Policy
7. Your Rights
Under UK GDPR, you have the right to:
- Access request a copy of the personal data we hold about you
- Rectification ask us to correct inaccurate data
- Erasure request deletion of your data (where legally permissible)
- Restriction ask us to limit how we use your data
- Portability receive your data in a structured, machine-readable format
- Objection object to processing based on legitimate interests
- Withdraw consent at any time where consent is the basis for processing
To exercise any of these rights, please contact us at info@orange.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for full details of the cookies we use and how to manage them.
If you have any questions about this privacy policy or how we handle your data, please contact us:
